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Salesforce Certified Platform User Experience Designer Sample Questions (Q25-Q30):

NEW QUESTION # 25
Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?

Answer: B,C

Explanation:
Human-centered design is a practice where designers focus on people and their context, and seek to understand and solve the right problems for them.Human-centered design involves the following elements1:
Empathy. Designers need to genuinely care about the people they design for, and build empathy by immersing themselves in the community that will use their products or services.
Creativity. Designers need to find creative ways to solve users' problems, and generate multiple ideas and prototypes that can be tested and refined.
Business needs. Designers need to make their products or services commercially successful, and align them with the goals and values of the organization.
To incorporate human-centered design across its organization, Cloud Kicks should adopt the following two practices:
Observing user behavior. Designers should conduct user research and communicate with their users regularly, to understand their needs, motivations, challenges, and goals. Observing user behavior can help designers to identify the pain points and opportunities for improvement, and to validate their assumptions and hypotheses.
Putting oneself in the situation of the end user. Designers should empathize with their users, and try to see the world from their perspective. Putting oneself in the situation of the end user can help designers to create products or services that are relevant, useful, and desirable for them.
The following two practices are not aligned with human-centered design, and should be avoided:
Including innovative ideas to showcase technology. Designers should not prioritize technology over people, and should not include features or functions that are not necessary or beneficial for the users. Including innovative ideas to showcase technology can lead to products or services that are complex, confusing, or frustrating for the users.
Creating requirements based on business leaders' priorities. Designers should not ignore the voice of the users, and should not create products or services that only satisfy the business needs. Creating requirements based on business leaders' priorities can lead to products or services that are irrelevant, useless, or undesirable for the users.


NEW QUESTION # 26
Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?

Answer: C

Explanation:
The Salesforce Lightning Design System (SLDS) is a CSS framework that helps designers and developers create applications with the look and feel of Lightning Experience.SLDS provides a library of design tokens, icons, components, utilities, and patterns that can be used to build consistent, responsive, and accessible user interfaces1. One of the features that SLDS provides for designers and developers is semantic and accessible component markup. Semantic markup means using HTML elements that describe the meaning and structure of the content, rather than just the presentation. For example, using<h1>for a main heading,<p>for a paragraph, or<button>for a button.Semantic markup helps to improve the readability, maintainability, and SEO of the code2. Accessible markup means using HTML attributes and techniques that enhance the usability and accessibility of the content for people with disabilities. For example, usingaria-labelto provide a descriptive label for an element,roleto indicate the function of an element, ortabindexto control the keyboard focus order.Accessible markup helps to ensure that the content can be perceived, understood, operated, and interacted with by people using assistive technologies, such as screen readers, keyboards, or voice commands3. SLDS provides semantic and accessible markup for its components, which are reusable UI elements that can be customized and composed to create complex interfaces.SLDS components follow the Web Content Accessibility Guidelines (WCAG), which are the international standards for web accessibility4.SLDS components also use the BEM (Block Element Modifier) naming convention, which is a methodology for creating clear and consistent class names for CSS selectors5. By using SLDS components, designers and developers can create user interfaces that are not only visually appealing, but also meaningful and accessible for everyone.Introduction to the Salesforce Lightning Design System,Semantic HTML: How to Structure Web Pages,Accessible Rich Internet Applications (WAI-ARIA),Web Content Accessibility Guidelines (WCAG) Overview,BEM - Block Element Modifier


NEW QUESTION # 27
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?

Answer: D

Explanation:
The best way to achieve the requirement of having a flag field on the case object that marks a case as sensitive and can be viewed by all users who have access to the case but only be edited by the assigned case assessor is to create a custom Lightning component. A custom Lightning component can use the Lightning Data Service to access the case record and its fields, and apply conditional rendering and editing logic based on the user's role and the case assessor field. This way, the flag field can be displayed to all users who can view the case, but only be editable by the user who is the case assessor. This solution also follows the principle of designing for performance and scalability, which is one of the learning objectives for the Salesforce User Experience Designer certification.[Create Custom, Reusable Lightning Components], [Lightning Data Service Basics], [Design for Performance and Scalability]
1: https://trailhead.salesforce.com/en/content/learn/modules/lex_dev_lc_basics/lex_dev_lc_basics_intro
2: https://trailhead.salesforce.com/en/content/learn/modules/lightning_data_service/lightning_data_service_intro
3: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-performance-and-scalability


NEW QUESTION # 28
A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.
Which hierarchy of information should the representative go through to view that list?

Answer: D

Explanation:
To view the history of cases that a specific customer has submitted, the representative should go through the following hierarchy of information: All Accounts > Account Detail > Contact Detail > Case Related List. This is because cases are related to contacts, and contacts are related to accounts. By navigating from the account level to the contact level, the representative can see all the contacts associated with a specific account. Then, by selecting a contact, the representative can see the case related list, which shows all the cases that the contact has submitted or been involved in. This way, the representative can view the history of cases for a specific customer in a logical and efficient manner.: UX Designer Certification Prep: Designing with Service Cloud | Trailhead : Service Cloud Basics | Salesforce Help


NEW QUESTION # 29
Cloud Kicks (CK) is implementing its brand style guide using out-of-the box Experience Builder features. CK wants to avoid custom solutions.
Which declarative option could be used?

Answer: A

Explanation:
To implement a brand style guide using out-of-the box Experience Builder features, the best option is to apply brand fonts and colors. This can be done by using themes and branding sets in Experience Builder. Themes are collections of information that define the visual flow of a site, such as colors, fonts, and spacing. Branding sets are groups of assets that can be applied to a theme, such as logos, images, and icons. By using themes and branding sets, CK can customize the look and feel of their site without coding or using a different template.Add Style to Your Experience Builder Site with Themes,Use Branding Sets in Experience Builder


NEW QUESTION # 30
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